Privacy Policy
Controller for Data Processing
Team Mania GmbH
Pappelallee 78
10437 Berlin
1. General Information on Data Processing
We process personal data exclusively in accordance with the legal provisions of the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
2. Booking and Payment Processing
For bookings, we only collect the data necessary for contract fulfillment and invoice generation (e.g., name, email address, billing address). Payments are processed via Stripe, where all data is securely stored. We have access to the customer’s email address solely for booking assignment. These data are deleted after the ticket expires (6 months).
3. Contact Forms and Customer Communication
When you contact us via the contact form, we only collect the data required to respond to your inquiry (e.g., name, email address). These data are not permanently stored and are used exclusively to respond to your message.We use the Crisp service for live chat support on our website. To ensure effective communication, you may be asked to provide your email address if we are not able to reply immediately. This email is only used to follow up with you later.
4. Cookies & Tracking Technologies
Our website uses cookies and tracking pixels from Facebook and Google to improve user experience and optimize our marketing efforts. You can consent to or reject the use of cookies when visiting our website for the first time.
5. Use of the Loquiz App
To participate in the game, users must install the Loquiz App (available in the App Store and Google Play Store). No personal data is required to activate the game within the app. After booking, each team receives unique login credentials via email. These credentials are used solely to access the game and become invalid once the game is completed or the time expires.
We use this app to provide the best possible interactive and location-based game experience.
The app requires the following permissions:
- Location: for in-game orientation and navigation
- Camera & Microphone: to solve certain puzzles
- Photos/Media: to store pictures taken during the game on the device.
6. Legal Basis for Data Processing
The legal basis for processing your personal data is your consent in accordance with Art. 6(1)(a) GDPR, and – where necessary for contractual purposes – Art. 6(1)(b) GDPR.
7. Data Retention
Personal data is stored only as long as necessary for its intended purpose. Data collected during the booking process is deleted once the ticket validity has expired (after 6 months).
8. Your Rights
You have the right to:Access your stored data (Art. 15 GDPR)Rectify incorrect data (Art. 16 GDPR)Request deletion or restriction of processing (Art. 17, 18 GDPR)Data portability (Art. 20 GDPR)Object to the processing of your data (Art. 21 GDPR)You also have the right to file a complaint with the relevant data protection supervisory authority if you believe your data is being processed unlawfully.
9. Changes to This Privacy Policy
We reserve the right to amend this privacy policy at any time to reflect changes in legal requirements or new features in our services.
Last updated: June 2025